EngageSuite360 › Home Services CRM

The Free CRM for Home Services, with Your Pipeline Built In

EngageSuite360 is a free CRM built for home services businesses: your pipeline (Call In → Scheduled → Dispatched → On Site → Estimate Sent → Approved → In Progress → Completed → Invoiced) and your customers, households & jobs are set up the day you sign in, in the words your team already uses. Contacts, companies, leads, deals, tasks, activities, notes, calendar, documents and reports are included. No subscription, no credit card.

✓ No subscription✓ Unlimited contacts & teammates✓ No credit card✓ Not a trial
Home Services business at work

Your pipeline, pre-built on day one

This is the exact deal pipeline the Home Services template seeds at signup — the same stages the product ships, not marketing copy:

Call InScheduledDispatchedOn SiteEstimate SentApprovedIn ProgressCompletedInvoiced

Your records speak your language too — the template tracks Customers, Households & Jobs, with fields and terminology tuned to home services.

A generic CRM makes you translate. This one starts in your words.

A generic CRM
LeadQualifiedProposalClosed Won

Records called Contacts and Deals. You rename the stages, build the fields and explain the system to your team before the first real entry.

EngageSuite360 for home services
Call InScheduledDispatchedOn SiteEstimate SentApprovedIn ProgressCompletedInvoiced

Records called Customers, Households & Jobs, with fields for the work home services teams actually do. Ready when you sign in.

Why the CRM costs nothing

No subscription, not a trial

The CRM has no monthly fee and no end date. Unlimited contacts and unlimited teammates. No credit card at sign-up.

How we earn

We earn when a business adds AI agents, such as an AI front desk or an agent for one home services job. Agents are never switched on for you.

Why the CRM comes first

An agent is only as useful as the records it works in. Agents added later work in these same customers, households & jobs, so nothing has to be moved.

When you are ready: agents that work in your home services records

It starts with communications. Agents answer, remind and follow up so your people stay with the customer in front of them. Then they do the data work, and every action lands on the records above.

Dispatch Board Agent

The agent keeps the board current as calls come in, matches jobs to the tech with the right trade and certification, groups calls by area to cut drive time, and proposes the reshuffle when an emergency lands.

Arrival Windows Agent

The agent sends the arrival window at booking, an on-my-way text with the tech's name when the truck rolls, and a running-late text with a new window the moment the previous job runs over.

A paid upgrade, added when you choose. The CRM is complete without it.

Mike, EngageSuite360 Home Services Ambassador

Meet Mike — your Home Services ambassador

Mike knows home services inside out and helps teams like yours get set up on EngageSuite360 in minutes. Ask anything — Mike chats, speaks out loud, and can even talk with you live by voice, right here on the page.

Mike also answers the phone for home services businesses and writes every call into this CRM — add Mike as your receptionist →

Latest from Mike · newest first

Home Services problems, one at a time — what changes when an AI agent handles them.

All Home Services articles → Every industry ambassador

💡 An estimate that sits unanswered is a job another contractor books — the Estimate Sent stage with a dated follow-up task on every Job shows which ones have not moved to Approved this week.

Everything a home services team needs, included

👥Contacts & CompaniesUnlimited records, full history.
📊Deals & PipelinesIndustry-shaped kanban stages.
✅Tasks & CalendarFollow-ups and shared calendar.
📝Notes & DocumentsEverything on the right record.
📈Reports & DashboardsPipeline, win-rate, lead source.
📥CSV & Excel ImportBring your spreadsheet along.
🛠️Custom Fields & LayoutsShape records your way.
📱Works EverywhereFully responsive on any device.

What did the calls you didn’t answer cost you?

We’re not going to quote you a statistic about other businesses. Put in your own two numbers and do the arithmetic yourself.

Your two numbers

Nobody knows these better than you do. Rough is fine.

12
$600
If only one in twenty-five was a real customer
$14,976
a year, walking past you
That’s 3.1× what the front desk costs for a year.
Deliberately conservative. That’s 624 unanswered calls a year, and we assumed twenty-four out of every twenty-five was nobody — a wrong number, a supplier, someone who was never going to buy. If your real rate is better than one in twenty-five, the figure above is too small.

Frequently asked

What makes this a CRM for home services, not a generic one?+

A generic CRM gives you Leads, Deals and Closed Won and leaves the rest to you. The Home Services template sets up your own pipeline (Call In → Scheduled → Dispatched → On Site → Estimate Sent → Approved → In Progress → Completed → Invoiced), your records and fields in home services terms, and all core CRM modules: contacts, companies, leads, deals, tasks, activities, notes, calendar, documents, and reports. No credit card required.

Is the home services CRM really free?+

Yes: no subscription and not a trial, with unlimited contacts and teammates. We earn when a business adds AI agents, such as an AI front desk from The Front Desk Company, which work in these same records, so nothing has to be moved when you add one.

What do AI agents add for a home services business?+

The CRM is complete without them. When you add agents, they take the communications first: answering calls, sending reminders, following up. Then they handle the data work, writing every action to the same customers, households & jobs your team uses. Your people stay with the customer in front of them. Agents are a paid upgrade and are never switched on for you.

How long does setup take?+

Minutes. Sign up, choose the Home Services template, and your pipeline, terminology, and fields arrive pre-configured. Import contacts by CSV and start working.

Can my whole home services team use it?+

Yes. Your team shares the same contacts, pipeline, calendar, and reports, so handoffs happen in the CRM instead of in text threads.

Your home services CRM is set up the moment you sign in

No subscription, unlimited teammates, no credit card.

Set up my Home Services CRM

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