Frequently asked
What makes this a CRM for hospitality, not a generic one?+
A generic CRM gives you Leads, Deals and Closed Won and leaves the rest to you. The Hospitality template sets up your own pipeline (Inquiry → Quote Sent → Reservation Confirmed → Pre-Arrival → Checked In → Post-Stay Follow-Up), your records and fields in hospitality terms, and all core CRM modules: contacts, companies, leads, deals, tasks, activities, notes, calendar, documents, and reports. No credit card required.
Is the hospitality CRM really free?+
Yes: no subscription and not a trial, with unlimited contacts and teammates. We earn when a business adds AI agents, such as an AI front desk from The Front Desk Company, which work in these same records, so nothing has to be moved when you add one.
What do AI agents add for a hospitality business?+
The CRM is complete without them. When you add agents, they take the communications first: answering calls, sending reminders, following up. Then they handle the data work, writing every action to the same guests & bookings your team uses. Your people stay with the customer in front of them. Agents are a paid upgrade and are never switched on for you.
How long does setup take?+
Minutes. Sign up, choose the Hospitality template, and your pipeline, terminology, and fields arrive pre-configured. Import contacts by CSV and start working.
Can my whole hospitality team use it?+
Yes. Your team shares the same contacts, pipeline, calendar, and reports, so handoffs happen in the CRM instead of in text threads.
