EngageSuite360 › Restaurant CRM

The Free CRM for Restaurant, with Your Pipeline Built In

EngageSuite360 is a free CRM built for restaurant businesses: your pipeline (Reservation Request → Reservation Confirmed → Catering Inquiry → Catering Quoted → Event Booked → Completed) and your guests & events are set up the day you sign in, in the words your team already uses. Contacts, companies, leads, deals, tasks, activities, notes, calendar, documents and reports are included. No subscription, no credit card.

✓ No subscription✓ Unlimited contacts & teammates✓ No credit card✓ Not a trial
Restaurant business at work

Your pipeline, pre-built on day one

This is the exact deal pipeline the Restaurant template seeds at signup — the same stages the product ships, not marketing copy:

Reservation RequestReservation ConfirmedCatering InquiryCatering QuotedEvent BookedCompleted

Your records speak your language too — the template tracks Guests & Events, with fields and terminology tuned to restaurant.

A generic CRM makes you translate. This one starts in your words.

A generic CRM
LeadQualifiedProposalClosed Won

Records called Contacts and Deals. You rename the stages, build the fields and explain the system to your team before the first real entry.

EngageSuite360 for restaurant
Reservation RequestReservation ConfirmedCatering InquiryCatering QuotedEvent BookedCompleted

Records called Guests & Events, with fields for the work restaurant teams actually do. Ready when you sign in.

Why the CRM costs nothing

No subscription, not a trial

The CRM has no monthly fee and no end date. Unlimited contacts and unlimited teammates. No credit card at sign-up.

How we earn

We earn when a business adds AI agents, such as an AI front desk or an agent for one restaurant job. Agents are never switched on for you.

Why the CRM comes first

An agent is only as useful as the records it works in. Agents added later work in these same guests & events, so nothing has to be moved.

When you are ready: agents that work in your restaurant records

It starts with communications. Agents answer, remind and follow up so your people stay with the customer in front of them. Then they do the data work, and every action lands on the records above.

Shift Coordination Agent

The agent distributes pre-shift briefings, VIP alerts, menu changes, tracks read confirmations, manages real-time FOH-BOH communication throughout service.

Prep Scheduling Agent

The agent generates daily prep sheets from POS sales history, current par levels, reservation counts, and scheduled events — automatically adjusting quantities so the kitchen is ready without overproducing.

A paid upgrade, added when you choose. The CRM is complete without it.

Tony, EngageSuite360 Restaurant Ambassador

Meet Tony — your Restaurant ambassador

Tony knows restaurant inside out and helps teams like yours get set up on EngageSuite360 in minutes. Ask anything — Tony chats, speaks out loud, and can even talk with you live by voice, right here on the page.

Tony also answers the phone for restaurant businesses and writes every call into this CRM — add Tony as your receptionist →

Latest from Tony · newest first

Restaurant problems, one at a time — what changes when an AI agent handles them.

All Restaurant articles → Every industry ambassador

💡 Catering and private events are business you can plan for — a tracked pipeline from Catering Inquiry to Event Booked shows every open inquiry and what it is waiting on.

Everything a restaurant team needs, included

👥Contacts & CompaniesUnlimited records, full history.
📊Deals & PipelinesIndustry-shaped kanban stages.
✅Tasks & CalendarFollow-ups and shared calendar.
📝Notes & DocumentsEverything on the right record.
📈Reports & DashboardsPipeline, win-rate, lead source.
📥CSV & Excel ImportBring your spreadsheet along.
🛠️Custom Fields & LayoutsShape records your way.
📱Works EverywhereFully responsive on any device.

What did the calls you didn’t answer cost you?

We’re not going to quote you a statistic about other businesses. Put in your own two numbers and do the arithmetic yourself.

Your two numbers

Nobody knows these better than you do. Rough is fine.

12
$600
If only one in twenty-five was a real customer
$14,976
a year, walking past you
That’s 3.1× what the front desk costs for a year.
Deliberately conservative. That’s 624 unanswered calls a year, and we assumed twenty-four out of every twenty-five was nobody — a wrong number, a supplier, someone who was never going to buy. If your real rate is better than one in twenty-five, the figure above is too small.

Frequently asked

What makes this a CRM for restaurant, not a generic one?+

A generic CRM gives you Leads, Deals and Closed Won and leaves the rest to you. The Restaurant template sets up your own pipeline (Reservation Request → Reservation Confirmed → Catering Inquiry → Catering Quoted → Event Booked → Completed), your records and fields in restaurant terms, and all core CRM modules: contacts, companies, leads, deals, tasks, activities, notes, calendar, documents, and reports. No credit card required.

Is the restaurant CRM really free?+

Yes: no subscription and not a trial, with unlimited contacts and teammates. We earn when a business adds AI agents, such as an AI front desk from The Front Desk Company, which work in these same records, so nothing has to be moved when you add one.

What do AI agents add for a restaurant business?+

The CRM is complete without them. When you add agents, they take the communications first: answering calls, sending reminders, following up. Then they handle the data work, writing every action to the same guests & events your team uses. Your people stay with the customer in front of them. Agents are a paid upgrade and are never switched on for you.

How long does setup take?+

Minutes. Sign up, choose the Restaurant template, and your pipeline, terminology, and fields arrive pre-configured. Import contacts by CSV and start working.

Can my whole restaurant team use it?+

Yes. Your team shares the same contacts, pipeline, calendar, and reports, so handoffs happen in the CRM instead of in text threads.

Your restaurant CRM is set up the moment you sign in

No subscription, unlimited teammates, no credit card.

Set up my Restaurant CRM

CRMs for other industries