Zoho CRM has a no-cost plan for up to three users and 5,000 records, with one pipeline and no Zia AI; its paid plans open up the Zoho ecosystem. EngageSuite360 is priced per user, with your industry's pipeline and records set up when you sign in, Ask CRM on your own records, and your industry agent on every plan.
| Feature | EngageSuite360 | Zoho CRM |
|---|---|---|
| Price | Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free | Free plan, "forever free, for 3 users"; paid plans from $14 per user a month billed annually (Standard, USD; prices vary by region) |
| Users | Per user, from 3 | 3 users on the Free plan |
| Records | Unlimited contacts | 5,000 records (10 MB) on the Free plan |
| Pipelines | Your industry's pipeline stages, set up when you sign in | One pipeline on Free; multiple pipelines on paid plans |
| Industry shaping | 27 industry templates: pipeline, record names and fields | Not stated on the pricing pages |
| AI | Ask CRM on your own records and your industry agent, on every plan | No Zia AI features listed on Free; AI agents listed from Professional |
| Best fit | Industry teams that want a CRM they can ask questions of, set up for their trade | Buyers who want Zoho's app ecosystem, or a no-cost plan for three users |
Zoho CRM details as published on zoho.com/crm/zohocrm-pricing.html, zoho.com/crm/comparison.html, read 29 September 2026. Corrections welcome — this comparison aims to be honest, including where Zoho CRM is the better fit. All comparisons.
If you want the CRM set up for your industry on day one, with an assistant that knows your trade and answers questions about your own records, yes. Zoho is the better fit if you want its wider app ecosystem, or a no-cost plan for up to three users.
Zoho CRM's paid plans start at $14 per user a month billed annually (Standard; Zoho pricing page, read 29 September 2026). EngageSuite360: Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free.
Yes. Export contacts and deals from Zoho as CSV and import them into EngageSuite360, matched to your industry's fields.
Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free. Charged today when you sign up; monthly, cancel any time, no refunds.
Just need the front desk? The Front Desk Company answers your calls and texts, and every Front Desk plan includes ES360 Core for 5 users. Talk to us to upgrade a seat to Pro or Business.