Zoho CRM has a free plan for up to three users and 5,000 records, with one pipeline and no Zia AI; its paid plans open up the Zoho ecosystem. EngageSuite360 has no subscription for the CRM, unlimited contacts and users, and your industry's pipeline and records set up when you sign in.
| Feature | EngageSuite360 | Zoho CRM |
|---|---|---|
| Price | No subscription for the CRM; no credit card | Free plan, "forever free, for 3 users"; paid plans from $14 per user a month billed annually (Standard, USD; prices vary by region) |
| Users | Unlimited | 3 users on the Free plan |
| Records | Unlimited contacts | 5,000 records (10 MB) on the Free plan |
| Pipelines | Your industry's pipeline stages, set up when you sign in | One pipeline on Free; multiple pipelines on paid plans |
| Industry shaping | 26 industry templates: pipeline, record names and fields | Not stated on the pricing pages |
| AI | No AI in the CRM; AI agents are an optional paid upgrade that works in the same records | No Zia AI features listed on Free; AI agents listed from Professional |
| Best fit | Industry teams that want the CRM set up for their trade, for any number of users | Buyers who want Zoho's app ecosystem and a paid path into Zia AI |
Zoho CRM details as published on zoho.com/crm/zohocrm-pricing.html and zoho.com/crm/comparison.html, read 29 September 2026. Corrections welcome — this comparison aims to be honest, including where Zoho CRM is the better fit.
If you need more than three users or 5,000 records without paying, or want the CRM set up for your industry on day one, yes. Zoho is the better fit if you want its wider app ecosystem and a paid path into Zia AI.
Zoho CRM Free is "forever free, for 3 users" (Zoho pricing page, read 29 September 2026). EngageSuite360 has no user limit and no subscription.
Yes. Export contacts and deals from Zoho as CSV and import them into EngageSuite360, matched to your industry's fields.
26 industries. Unlimited teammates. No subscription, no credit card.
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