Bitrix24 is a wide suite (chat, video, tasks, a website builder and CRM) with a no-cost plan that includes basic CRM, and sales pipelines from its paid Basic plan. EngageSuite360 is a CRM with pipelines shaped to one of 27 industries, Ask CRM on your own records and your industry agent, priced per user.
| Feature | EngageSuite360 | Bitrix24 |
|---|---|---|
| Price | Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free | Free plan; paid plans from US$49 per organization a month, billed annually (Basic, 5 users included) |
| Users | Per user, from 3 | The pricing page states this two ways (free for 1–2 users, and unlimited users); check with Bitrix24 before relying on either |
| CRM | Contacts, companies, leads, deals and pipelines, tasks, calendar, documents, reports | Basic CRM (deals, contacts) on Free; sales pipelines from Basic |
| Industry shaping | 27 industry templates: pipeline, record names and fields | Industry solutions listed in its site navigation; the pricing page does not tie them to a plan |
| AI | Ask CRM on your own records and your industry agent, on every plan | CoPilot AI listed from Basic, not on Free |
| Scope | A CRM, with communications and agents working in the same records | A wider suite: chat, video, tasks, website builder and CRM |
| Best fit | Industry teams that want a CRM they can ask questions of, set up for their trade | Teams that want chat, video, tasks and CRM in one suite at a flat price per organization |
Bitrix24 details as published on bitrix24.com/prices/, read 29 September 2026. Corrections welcome — this comparison aims to be honest, including where Bitrix24 is the better fit. All comparisons.
If you want a CRM set up for your industry with an assistant that knows the trade, yes. Bitrix24 is the better fit if you want chat, video, tasks and CRM in one suite at a flat price per organization.
Its pricing page lists sales pipelines under the paid Basic plan (read 29 September 2026). EngageSuite360 sets up your industry's pipeline on every plan.
Yes. Export contacts and deals as CSV and import them into EngageSuite360, matched to your industry's fields.
Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free. Charged today when you sign up; monthly, cancel any time, no refunds.
Just need the front desk? The Front Desk Company answers your calls and texts, and every Front Desk plan includes ES360 Core for 5 users. Talk to us to upgrade a seat to Pro or Business.