Bitrix24 is a wide suite (chat, video, tasks, a website builder and CRM) with a free plan that includes basic CRM, and sales pipelines from its paid Basic plan. EngageSuite360 is a CRM with pipelines, shaped to one of 26 industries, with no subscription for the CRM and unlimited contacts and users.
| Feature | EngageSuite360 | Bitrix24 |
|---|---|---|
| Price | No subscription for the CRM; no credit card | Free plan; paid plans from US$49 a month per organization billed annually (Basic, 5 users included) |
| Users | Unlimited | The pricing page states this two ways (free for 1–2 users, and unlimited users); check with Bitrix24 before relying on either |
| CRM | Contacts, companies, leads, deals and pipelines, tasks, calendar, documents, reports | Basic CRM (deals, contacts) on Free; sales pipelines from Basic |
| Industry shaping | 26 industry templates: pipeline, record names and fields | Industry solutions listed in its site navigation; the pricing page does not tie them to a plan |
| AI | No AI in the CRM; AI agents are an optional paid upgrade | CoPilot AI listed from Basic, not on Free |
| Scope | A CRM, with communications and agents as upgrades | A wider suite: chat, video, tasks, website builder and CRM |
| Best fit | Industry teams that want a full CRM with pipelines at no cost | Teams that want chat, video, tasks and CRM in one suite at a flat price per organization |
Bitrix24 details as published on bitrix24.com/prices/, read 29 September 2026. Corrections welcome — this comparison aims to be honest, including where Bitrix24 is the better fit.
If you want a full CRM with pipelines at no cost, set up for your industry, yes. Bitrix24 is the better fit if you want chat, video, tasks and CRM in one suite at a flat price per organization.
Its pricing page lists sales pipelines under the paid Basic plan, not the Free plan (read 29 September 2026). EngageSuite360 includes your industry's pipeline in the CRM at no cost.
Yes. Export contacts and deals as CSV and import them into EngageSuite360, matched to your industry's fields.
26 industries. Unlimited teammates. No subscription, no credit card.
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