EngageSuite360 is the CRM for e-commerce businesses, with super intelligence built in. Ask it anything about your own records, and your e-commerce agent drafts the workflows your team runs for you to review and publish. Your pipeline (Browsing → Cart Created → Checkout Started → Order Placed → Shipped → Delivered) and your customers & orders are set up the day you sign in, in the words your team already uses.
This is the exact deal pipeline the E-Commerce template seeds at signup — the same stages the product ships, not marketing copy:
Your records speak your language too — the template tracks Customers & Orders, with fields and terminology tuned to e-commerce.
Every workspace opens Reports v2: forecast, win rate, cycle time and coverage for your customers & orders. Each stat opens to its formula and the tables it reads, and the charts click through to the records behind them.
Of the deals closed in the last 30 days, the share that were won.
ROUND(won / (won + lost) × 1000) / 10 over deals closed in the window — null when won + lost = 0How many days a deal won in the last 30 days took from creation to close, on average.
ROUND(AVG(closed_at − created_at) in days × 10) / 10 over deals won in the window — null when none were wonHow many times over the open pipeline covers the weighted forecast.
ROUND(10 × pipeline / weighted) / 10 — null when weighted = 0Records called Contacts and Deals. You rename the stages, build the fields and explain the system to your team before the first real entry.
Records called Customers & Orders, with fields for the work e-commerce teams actually do. Ready when you sign in.
Ask “Which deals in “Order Placed” have not had a touch in two weeks, and who owns them?” and get the answer in plain English, with the records it used. Your data, not a silo the assistant cannot see.
The assistant inside your CRM knows e-commerce: your pipeline, your customers & orders and the jobs your trade repeats. It suggests the next step; you decide.
The assistant drafts the workflow; a person on your team reviews it and publishes. Nothing runs until someone does.
When A new inquiry comes in about “order status”.
Then Assign it to the right person and set a task to log the order number for support.
When A deal has sat in “Order Placed” for five days.
Then Create a follow-up task for its owner and draft the check-in email for them to send.
When A deal reaches “Delivered”.
Then Log the thank-you on the record and schedule the next touch in 90 days.
Maeve knows e-commerce inside out and works inside your EngageSuite360: answering questions about your records, suggesting the next step on a deal and drafting the workflows e-commerce teams run. Ask Maeve anything right here, by chat or live by voice.
Maeve also answers the phone for e-commerce businesses and writes every call into this CRM — add Maeve as your receptionist →
It starts with communications. Agents answer, remind and follow up so your people stay with the customer in front of them. Then they do the data work, and every action lands on the records above.
The agent sends proactive order confirmations, tracking updates, and delivery notifications. When shipments are delayed, the system identifies affected orders and sends personalized updates before the customer asks.
The agent monitors reviews across all channels, drafts responses for human approval, triggers review solicitation emails post-delivery, and aggregates product feedback into weekly insights for the product team.
The agent creates platform-optimized listings from a single product brief.
Added separately when you choose: the front desk from The Front Desk Company, other agents from AgentWorks Studio. They work in these same records.
E-Commerce problems, one at a time — what changes when an AI agent handles them.
A generic CRM gives you Leads, Deals and Closed Won and leaves the rest to you. The E-Commerce template sets up your own pipeline (Browsing → Cart Created → Checkout Started → Order Placed → Shipped → Delivered), your records and fields in e-commerce terms, and every core CRM module: contacts, companies, leads, deals, tasks, activities, notes, calendar, documents and reports.
A question box over your own records. Ask "Which deals in “Order Placed” have not had a touch in two weeks, and who owns them?" and the answer comes back in plain English with the records it used, so you can open each one. It reads only your workspace, and it asks before it changes anything.
It is the assistant inside your CRM, with e-commerce expertise: it knows your pipeline, your customers & orders and the jobs your trade repeats. It answers questions, suggests next steps and drafts workflows. A person on your team reviews each draft and publishes it; nothing runs until someone does.
Minutes. Sign up, choose the E-Commerce template, and your pipeline, terminology and fields arrive pre-configured. Import contacts by CSV and start working.
Yes. Your team shares the same contacts, pipeline, calendar and reports, so handoffs happen in the CRM instead of in text threads. Each person is a user on your plan.
Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free. Charged today when you sign up; monthly, cancel any time, no refunds. Pro includes Ask CRM, Maeve and workflows; Business adds teams and permissions, tickets, quotes, sequences and custom objects.
Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free. Charged today when you sign up; monthly, cancel any time, no refunds.
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