EngageSuite360 is the CRM for fitness businesses, with super intelligence built in. Ask it anything about your own records, and your fitness agent drafts the workflows your team runs for you to review and publish. Your pipeline (Trial Inquiry → Free Trial Scheduled → Trial Completed → Membership Offered → Member Enrolled → Renewal Due) and your members & memberships are set up the day you sign in, in the words your team already uses.
This is the exact deal pipeline the Fitness template seeds at signup — the same stages the product ships, not marketing copy:
Your records speak your language too — the template tracks Members & Memberships, with fields and terminology tuned to fitness.
Every workspace opens Reports v2: forecast, win rate, cycle time and coverage for your members & memberships. Each stat opens to its formula and the tables it reads, and the charts click through to the records behind them.
Of the deals closed in the last 30 days, the share that were won.
ROUND(won / (won + lost) × 1000) / 10 over deals closed in the window — null when won + lost = 0How many days a deal won in the last 30 days took from creation to close, on average.
ROUND(AVG(closed_at − created_at) in days × 10) / 10 over deals won in the window — null when none were wonHow many times over the open pipeline covers the weighted forecast.
ROUND(10 × pipeline / weighted) / 10 — null when weighted = 0Records called Contacts and Deals. You rename the stages, build the fields and explain the system to your team before the first real entry.
Records called Members & Memberships, with fields for the work fitness teams actually do. Ready when you sign in.
Ask “Which deals in “Membership Offered” have not had a touch in two weeks, and who owns them?” and get the answer in plain English, with the records it used. Your data, not a silo the assistant cannot see.
The assistant inside your CRM knows fitness: your pipeline, your members & memberships and the jobs your trade repeats. It suggests the next step; you decide.
The assistant drafts the workflow; a person on your team reviews it and publishes. Nothing runs until someone does.
When A new inquiry comes in about “new member inquiry”.
Then Assign it to the right person and set a task to book a tour or trial class.
When A deal has sat in “Membership Offered” for five days.
Then Create a follow-up task for its owner and draft the check-in email for them to send.
When A deal reaches “Renewal Due”.
Then Log the thank-you on the record and schedule the next touch in 90 days.
Troy knows fitness inside out and works inside your EngageSuite360: answering questions about your records, suggesting the next step on a deal and drafting the workflows fitness teams run. Ask Troy anything right here, by chat or live by voice.
Troy also answers the phone for fitness businesses and writes every call into this CRM — add Troy as your receptionist →
It starts with communications. Agents answer, remind and follow up so your people stay with the customer in front of them. Then they do the data work, and every action lands on the records above.
The agent issues digital trial passes, sends pre-visit info, class schedules, what to bring, follows up, a personalized membership offer based on the visitor's stated goals, experience.
The agent builds the class schedule based on historical demand, manages waitlists automatically, promotes waitlisted members when spots open, and sends no-show reminders that actually reduce no-show rates.
The agent responds to every inquiry, personalized plan recommendations based on stated goals, current promotions, facility amenities, before the prospect loses interest, joins the gym down the street.
Added separately when you choose: the front desk from The Front Desk Company, other agents from AgentWorks Studio. They work in these same records.
Fitness problems, one at a time — what changes when an AI agent handles them.
A generic CRM gives you Leads, Deals and Closed Won and leaves the rest to you. The Fitness template sets up your own pipeline (Trial Inquiry → Free Trial Scheduled → Trial Completed → Membership Offered → Member Enrolled → Renewal Due), your records and fields in fitness terms, and every core CRM module: contacts, companies, leads, deals, tasks, activities, notes, calendar, documents and reports.
A question box over your own records. Ask "Which deals in “Membership Offered” have not had a touch in two weeks, and who owns them?" and the answer comes back in plain English with the records it used, so you can open each one. It reads only your workspace, and it asks before it changes anything.
It is the assistant inside your CRM, with fitness expertise: it knows your pipeline, your members & memberships and the jobs your trade repeats. It answers questions, suggests next steps and drafts workflows. A person on your team reviews each draft and publishes it; nothing runs until someone does.
Minutes. Sign up, choose the Fitness template, and your pipeline, terminology and fields arrive pre-configured. Import contacts by CSV and start working.
Yes. Your team shares the same contacts, pipeline, calendar and reports, so handoffs happen in the CRM instead of in text threads. Each person is a user on your plan.
Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free. Charged today when you sign up; monthly, cancel any time, no refunds. Pro includes Ask CRM, Troy and workflows; Business adds teams and permissions, tickets, quotes, sequences and custom objects.
Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free. Charged today when you sign up; monthly, cancel any time, no refunds.
Choose my plan