EngageSuite360 › Legal CRM

The CRM for Legal, with Your Industry Agent Built In

EngageSuite360 is the CRM for legal businesses, with super intelligence built in. Ask it anything about your own records, and your legal agent drafts the workflows your team runs for you to review and publish. Your pipeline (Intake → Conflict Check → Engaged → Discovery → Litigation → Settlement → Closed) and your clients & matters are set up the day you sign in, in the words your team already uses.

✓ From $59 per user a month✓ Charged today, cancel any time✓ Charged the day you upgrade
Legal business at work

Your pipeline, pre-built on day one

This is the exact deal pipeline the Legal template seeds at signup — the same stages the product ships, not marketing copy:

IntakeConflict CheckEngagedDiscoveryLitigationSettlementClosed

Your records speak your language too — the template tracks Clients & Matters, with fields and terminology tuned to legal.

Dashboards

Your legal numbers, traced to their source

Legal gets a board of its own, in its own words. Each stat opens to its formula and the tables it reads, and the charts click through to the records behind them.

A generic CRM makes you translate. This one starts in your words.

A generic CRM
LeadQualifiedProposalClosed Won

Records called Contacts and Deals. You rename the stages, build the fields and explain the system to your team before the first real entry.

EngageSuite360 for legal
IntakeConflict CheckEngagedDiscoveryLitigationSettlementClosed

Records called Clients & Matters, with fields for the work legal teams actually do. Ready when you sign in.

Ask CRM on your legal records

✨ Ask CRM, on your data

Ask “Which deals in “Discovery” have not had a touch in two weeks, and who owns them?” and get the answer in plain English, with the records it used. Your data, not a silo the assistant cannot see.

🧑‍💼 Victoria, your industry agent

The assistant inside your CRM knows legal: your pipeline, your clients & matters and the jobs your trade repeats. It suggests the next step; you decide.

⚙️ Workflows that write themselves

The assistant drafts the workflow; a person on your team reviews it and publishes. Nothing runs until someone does.

Drafts Victoria would suggest for a legal team

Draft · you publish

When A new inquiry comes in about “new matter”.
Then Assign it to the right person and set a task to schedule a consultation.

Draft · you publish

When A deal has sat in “Discovery” for five days.
Then Create a follow-up task for its owner and draft the check-in email for them to send.

Draft · you publish

When A deal reaches “Closed”.
Then Log the thank-you on the record and schedule the next touch in 90 days.

Victoria, EngageSuite360 Legal agent

Meet Victoria, your legal agent

Victoria knows legal inside out and works inside your EngageSuite360: answering questions about your records, suggesting the next step on a deal and drafting the workflows legal teams run. Ask Victoria anything right here, by chat or live by voice.

Victoria also answers the phone for legal businesses and writes every call into this CRM — add Victoria as your receptionist →

Beyond the CRM: agents that take whole legal jobs

It starts with communications. Agents answer, remind and follow up so your people stay with the customer in front of them. Then they do the data work, and every action lands on the records above.

Client Communication Agent

The agent triages inbound messages by urgency, schedules callbacks during attorney availability windows, sends proactive status updates on configurable cadence, logs all interactions for billing.

Collections Agent

The agent monitors A/R aging in real-time, appropriate escalation tone, presents standardized payment plan options, maintaining client relationships while protecting firm revenue.

Added separately when you choose: the front desk from The Front Desk Company, other agents from AgentWorks Studio. They work in these same records.

Latest from Victoria · newest first

Legal problems, one at a time — what changes when an AI agent handles them.

All Legal articles → Every industry ambassador

💡 Most firms lose intake business between the consultation and the signed engagement — pipeline stages for Intake, Conflict Check, and Engaged, each with a follow-up task, close that gap.

Everything a legal team needs, in one CRM

✨Ask CRMQuestions about your own records, answered with the records it used.
🧑‍💼Your industry agentThe assistant inside your CRM, with your trade's expertise.
⚙️WorkflowsSuggested and drafted by the assistant; a person publishes.
📊Deals & PipelinesIndustry-shaped kanban stages.
👥Contacts & CompaniesUnlimited records, full history.
✅Tasks & CalendarFollow-ups and shared calendar.
📈Reports & DashboardsPipeline, win-rate, lead source.
📥CSV & Excel ImportBring your spreadsheet along.

Frequently asked

What makes this a CRM for legal, not a generic one?+

A generic CRM gives you Leads, Deals and Closed Won and leaves the rest to you. The Legal template sets up your own pipeline (Intake → Conflict Check → Engaged → Discovery → Litigation → Settlement → Closed), your records and fields in legal terms, and every core CRM module: contacts, companies, leads, deals, tasks, activities, notes, calendar, documents and reports.

What is Ask CRM?+

A question box over your own records. Ask "Which deals in “Discovery” have not had a touch in two weeks, and who owns them?" and the answer comes back in plain English with the records it used, so you can open each one. It reads only your workspace, and it asks before it changes anything.

What does the legal agent do?+

It is the assistant inside your CRM, with legal expertise: it knows your pipeline, your clients & matters and the jobs your trade repeats. It answers questions, suggests next steps and drafts workflows. A person on your team reviews each draft and publishes it; nothing runs until someone does.

How long does setup take?+

Minutes. Sign up, choose the Legal template, and your pipeline, terminology and fields arrive pre-configured. Import contacts by CSV and start working.

Can my whole legal team use it?+

Yes. Your team shares the same contacts, pipeline, calendar and reports, so handoffs happen in the CRM instead of in text threads. Each person is a user on your plan.

How much does the legal CRM cost?+

Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free. Charged today when you sign up; monthly, cancel any time, no refunds. Pro includes Ask CRM, Victoria and workflows; Business adds teams and permissions, tickets, quotes, sequences and custom objects.

Your legal CRM is set up the moment you sign in

Pro $59 or Business $119 per user a month, 3-user minimum; billed annually, 2 months free. Charged today when you sign up; monthly, cancel any time, no refunds.

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