Close is a sales CRM for teams that sell by phone, email and SMS, priced per user per month (as of 2026). EngageSuite360 now has a browser softphone, a power dialer, templates, send later and an action inbox too, with no subscription for the CRM, unlimited users and your industry's pipeline set up when you sign in. Where Close is further along, we say so below.
| Feature | EngageSuite360 | Close |
|---|---|---|
| Price | No subscription for the CRM; no credit card | Priced per user per month across several plans, with AI credits bundled; free trial, no free plan (as of 2026) |
| Users | Unlimited, no seat pricing | Priced per seat (as of 2026) |
| Product focus | A CRM shaped to one of 27 industries, for small businesses | A sales CRM built around calling, email and SMS for inside-sales teams (as of 2026) |
| Industry shaping | 27 industry templates: pipeline, record names and fields | General-purpose; fields and stages are set up by you (as of 2026) |
| Calling | Browser softphone from any record, power dialer where a person clicks every dial, voicemail drop and call outcomes; calls metered à la carte | Built-in calling with a power dialer, plus a predictive dialer and live call coaching on its higher plans (as of 2026) |
| Email & SMS | Templates and snippets, send later, open and click tracking on email, SMS templates and scheduled texts | Templates, snippets, scheduling, open tracking and bulk email; SMS templates and scheduling (as of 2026) |
| Pipelines | Multiple pipelines, a stage manager and a forecast by pipeline | Multiple pipelines with opportunity tracking (as of 2026) |
| Automation & forms | Rules with field conditions, quiet hours and a runs log; embeddable lead forms with dedupe and spam protection | Workflows on its higher plans; no-code lead forms (as of 2026) |
| AI | Ask-your-CRM chat with approval before any change, AI record summaries and deal-risk flags, metered by AI credits | An AI assistant with actions and approvals, AI call summaries, and AI agents, some in early access (as of 2026) |
| Best fit | Small businesses in one industry that want the CRM set up for their trade without seat pricing | Inside-sales teams that live on the phone and want calling, email and SMS in one sales CRM |
Close details as of 2026, from its own published plans and product pages. Corrections welcome: this comparison aims to be honest, including where Close is the better fit.
27 industries. Unlimited teammates. No subscription, no credit card.
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