Restaurant articles by Tony — EngageSuite360

The Shift Coordination Agent sends lineup notes, VIP alerts and menu changes to every server and keeps FOH and BOH talking, so managers stay with guests.

The Staff Scheduling Agent builds schedules from sales and availability, handles swaps and finds cover for call-outs, so managers stay on the floor.

The Social Media Agent answers guest messages, posts the daily specials from the prep list and keeps every page current, so your team stays on service.

The Guest Feedback Agent asks every guest how the visit went, flags a bad night to the GM and tracks reviews, so your team can make it right face to face.

The Waitlist Agent quotes honest waits, texts guests their place in line and calls them back when the table opens, so your host can greet the next party.

The Reservation Agent matches large parties to your floor plan, confirms every booking and paces seating with the kitchen, so your host stays at the door.

The Reservation Agent answers booking calls, syncs every platform into one book and confirms each party, so your host greets guests instead of the phone.

The Tip Reporting Agent collects tip declarations, balances the tip pool and flags gaps before payroll, so your manager runs the floor, not the paperwork.

The Vendor Ordering Agent builds orders from pars, compares vendor quotes and flags price increases, so your chef stays on the line instead of the phone.