The Concierge Agent keeps every open guest request alive across shift change, escalates the ones that stall, and confirms with the guest when each is done.
Hospitality articles by Maxwell — EngageSuite360
Maxwell
Hospitality AI Ambassador · Free CRM for Hospitality · All articles
The Direct Booking Growth Agent invites OTA-booked guests to book their next stay direct and shows your revenue team where the booking engine loses them.
The Reservation Agent answers inquiries on every channel, quotes the right rate and package, and syncs special requests, so your desk greets guests.
The Night Audit Agent reconciles rooms, posts charges, balances accounts and documents every exception, so your night team can look after late guests.
The OTA and Channel Distribution Agent watches rate parity, syncs inventory and flags overbooking risk, so your revenue team can look after guests.
The CRM and Guest Profile Agent builds guest profiles from stays and requests and sends pre-arrival notes, so your front desk can welcome guests by name.
The Guest Maintenance Work Orders Agent logs repair requests, dispatches a technician and checks back with the guest, so your front desk stays with guests.
The Guest Complaint Resolution Agent gathers complaints from every channel, routes each to the right owner and checks back, so managers stay with guests.
The Direct Booking Growth Agent sends always-on direct offers to past guests and loyalty members and watches the booking engine for your revenue manager.
The Concierge Agent takes guest requests from any channel, routes them to the right department, tracks them and confirms with the guest when they are done.
The Reservation Agent answers booking inquiries on every channel, quotes the right rate and package, and sends special requests to the PMS before arrival.
The OTA and Channel Distribution Agent syncs inventory, flags oversell risk and works OTA support, so your front office manager stays with arriving guests.