The CRM and Guest Profile Agent builds guest profiles from stays and preferences, sends opted-in pre-arrival notes and tells staff who is returning.
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The Preventive Maintenance Scheduling Agent assigns PM tasks on time, verifies them with photos and links guest complaints to failing systems.
The Guest Complaint Resolution Agent gathers complaints from every channel, routes each by severity, applies set recovery and checks back with guests.
The Group Agent watches block pickup against the contract and alerts sales before cut-off, so coordinators spend time with planners, not spreadsheets.
The Sales Proposal Agent drafts proposals from approved templates, routes them for signature and follows up, so your sales manager stays with clients.
The Guest Maintenance Work Orders Agent sends each repair to the nearest technician and flags rooms that keep failing, so engineering plans real fixes.
The Group Agent processes rooming lists, reminds planners of cut-off dates and tracks pickup against the contract, so your group sales team serves clients.
The Housekeeping Room Assignment Agent assigns rooms by checkout and priority, adjusts for early arrivals and syncs clean rooms, so the desk greets guests.
The Competitive Set Analysis Agent pulls comp set rates and review scores daily and flags where your position supports a higher rate for revenue.
The Online Review Monitoring Agent watches every review site, drafts personal replies for approval and reports the complaint themes operations must fix.
The VIP Agent reads the arrivals list, surfaces each VIP's preferences, orders amenities ahead of arrival and answers routine loyalty point questions.
The Digital Marketing Campaign Agent runs your content calendar, builds guest emails from templates and ties each campaign to the reservations it produced.