The Care Gap Outreach Agent finds patients overdue for screenings, reaches them on their preferred channel and books the visit for your care coordinator.
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The Patient Registration Agent chases unfinished intake forms, checks demographics and insurance, and pre-loads the EHR so the front desk greets patients.
The Insurance Verification Agent checks eligibility, flags lapsed or changed plans and asks patients for new cards, so your front desk can greet them.
The Referral Coordination Agent checks the network, gets the authorization, books the specialist and reports back, so your staff stay with patients.
The Prescription Refills Agent answers pharmacy faxes and patient refill calls, books the visits renewals need, and keeps nurses off hold.
The Payment Posting Agent posts ERA payments to patient accounts, flags underpayments against contracted rates and sends a daily reconciliation to billing.
The Appointment Reminders Agent confirms visits, fills cancellations from the waitlist and hands staff only the patients who need a personal call.
The Patient Satisfaction Surveys Agent surveys every patient after the visit and routes unhappy replies for recovery, so your office manager can act first.
The HIPAA Documentation Agent chases training, tracks business associate agreements and schedules risk assessments, so your privacy officer helps patients.
The Appointment Scheduling Agent answers booking calls, matches visit types to provider calendars and confirms, so your scheduler stays with patients.
The Denial Agent researches each denied claim, drafts the appeal, chases the missing note and tracks root causes, so your billing team can answer patients.
The Audit Preparation Agent chases credential renewals and policy sign-offs and assembles audit packages, so your practice manager stays with patients.