EngageSuite360 changelog

Ask your CRM

Sun, 01 Nov 2026 12:00:00 GMT

Open Ask in the header, or type a question in Cmd-K, and ask about your own records in plain English: which deals need attention, who replied and has no follow-up, what changed on an account.

Answers are drawn from your workspace's records.
When the assistant suggests a change (a task, a note, a deal update), it appears as a card you approve or dismiss. Nothing is written until you approve it.
A daily briefing summarizes what needs you today.

Ask your CRM is metered against your workspace's AI credits.

Search everything from Cmd-K

Sun, 01 Nov 2026 12:00:00 GMT

Search now runs on the server across contacts, companies, deals, communications and tickets, so it finds records that are not on the screen. Results are grouped by type and you can move through them with the keyboard.

Record summaries and deal signals

Sun, 01 Nov 2026 12:00:00 GMT

Lead and account records can show a short written summary: the last touch, the open question and what to lead with. It is rewritten when the record has new activity.
Deals carry at risk and buying signal flags, recalculated nightly and when activity is logged, each with a suggested next step.

Written summaries are metered against your workspace's AI credits.

Automations in Setup

Sun, 01 Nov 2026 12:00:00 GMT

Setup now has an Automations page for building rules without code.

Triggers: a record is created or updated, a form is submitted, a real reply arrives.
Conditions on any field, and quiet hours so nothing goes out at night.
Actions include creating a task, enrolling in a campaign, creating an opportunity, updating a field, assigning an owner by round robin, notifying a teammate and calling a webhook.
A Runs log shows what each rule did and when.

Lead forms

Sun, 01 Nov 2026 12:00:00 GMT

Build a lead form in Setup, then paste the embed snippet on your website or share its hosted page. Each submission creates or updates a record, duplicates are matched to the existing contact, and spam protection keeps automated submissions out.

Call playbooks and auto updates

Sun, 01 Nov 2026 12:00:00 GMT

Write a call playbook: the questions you want answered on a call. After a transcribed call, the record shows suggested field values with a confidence level, and you accept or clear each one.

Email and SMS templates and snippets

Sun, 01 Nov 2026 12:00:00 GMT

Templates with merge tags, available in every composer.
Type / to insert a snippet.
Save any draft as a template, and manage them all on the Templates page.
In a text, templates insert as plain text and a counter shows characters and segments.
Each template shows its sends, opens, clicks and replies.

Send later

Sun, 01 Nov 2026 12:00:00 GMT

Schedule an email or a text for later. Scheduled messages wait in a Scheduled outbox, where you can cancel them before they go. Scheduled texts only go out between 8 a.m. and 9 p.m. in the recipient's time zone.

Open and click tracking

Sun, 01 Nov 2026 12:00:00 GMT

Emails your team sends from the CRM now record opens and clicks on the contact's timeline. Tracking can be switched off for the whole workspace.

Browser softphone

Sun, 01 Nov 2026 12:00:00 GMT

Call from any record in the browser, with no callback to your own phone first.

Mute, hold, transfer and keypad.
Choose which of your numbers shows as caller ID.
Every call is logged to the timeline with an outcome from your own list, a transcript and a one-line summary.
Inbound calls ring the line's members in the browser (all at once or round robin) and fall through to your voice agent.

Calls are metered à la carte.

Power dialer

Sun, 01 Nov 2026 12:00:00 GMT

Turn any saved view into a call queue. Log the outcome, skip or snooze a record, and drop a recorded voicemail. A person clicks every dial; the dialer never places calls on its own.

Phone number management

Sun, 01 Nov 2026 12:00:00 GMT

Each phone number now has members, a ring mode, a voice-agent route and caller-ID settings, managed from the Phone page.

Multiple pipelines and a stage manager

Sat, 31 Oct 2026 12:00:00 GMT

Run more than one pipeline and switch between them on the board.
Customize CRM has a Pipelines tab: add, rename and reorder stages, set each stage's probability and type, and archive a stage while moving its deals.
Deals carry an expected value, and the forecast breaks down by pipeline.
The deals list opens with name, company, amount, stage, expected close, owner and last activity.

Rename your modules

Sat, 31 Oct 2026 12:00:00 GMT

Call your records what your business calls them. Each workspace can set its own singular and plural names for its modules, starting from your industry's defaults.

Today: one list of what needs you

Sat, 31 Oct 2026 12:00:00 GMT

The new Today page puts replies, due tasks, approvals and deals that have gone quiet into one list, most urgent first. Reply, call, mark done or snooze without leaving the page.

Callers stay out of Contacts

Sat, 31 Oct 2026 12:00:00 GMT

Calls from unknown numbers create a record in a separate Callers list instead of Contacts, until you promote it.
The same caller ID calling from another number attaches that number to the existing caller.
Business caller IDs become Accounts, and business numbers are looked up for a name, address and website.
Contacts and Accounts hold several labeled phone numbers, with one marked primary.

Smart views out of the box

Sat, 31 Oct 2026 12:00:00 GMT

Every workspace now starts with four saved views: new leads nobody has touched, deals untouched for 30 days or more, records renewing or closing within 60 days, and contacts who replied but have no follow-up task.