Your New Policy Quoting Agent Builds the Comparison While You Advise
The EngageSuite360 New Policy Quoting Agent takes the data work of a new quote off your producers and account managers. It gathers risk information from the prospect through structured intake, checks it against what each carrier requires, submits it to your comparative rater, and builds a side-by-side comparison with the agency's recommendation highlighted. Your producer spends the conversation advising, not typing.
What it takes off your plate
Ask a producer how a new quote goes. The prospect calls or fills in a web form, and the producer collects the basics: drivers, vehicles, the home, prior coverage, claims. Half of it is incomplete. The comparative rater helps, but it needs every field right, so the producer re-keys, corrects and chases a missing VIN or roof year while the prospect waits.
Then the results come back from several carriers, and someone pastes them into a spreadsheet to compare. By the time the spreadsheet reaches the prospect, a carrier has updated its rate and the comparison is stale. The cost is slow quotes, prospects who shop elsewhere while they wait, and producers who spend their best hours on data entry. Every producer formats the comparison differently, so two prospects with the same needs receive two very different documents, and the agency recommendation is often missing altogether.
What the New Policy Quoting Agent does, step by step
The New Policy Quoting Agent begins with the conversation that gathers the facts, then does the rating and comparison work.
- Runs the intake. It asks the prospect for the risk details by text, email or web form, in plain language, one household or business at a time.
- Follows up on gaps. A missing driver's licence number, vehicle detail or prior carrier gets a specific follow-up question, and the agent chases until it arrives.
- Validates against carrier requirements. Before rating, it checks the information against what each target carrier requires, so the rater does not reject the submission.
- Submits to the comparative rater. It enters the validated data into the rater the agency uses and collects each carrier's result.
- Builds the comparison. It lays out the quotes side by side: coverages, limits, deductibles and premium, with the agency's recommendation highlighted and the reason noted.
- Hands it to the producer. The producer reviews the comparison, adjusts the recommendation if needed and presents it.
- Follows up with the prospect. After the comparison is sent, the agent follows up on the schedule your agency sets and records the answer.
For the carrier side of quoting, see how agencies clear the multi-carrier quoting bottleneck and the quoting bottleneck in independent agencies.
Where the work is recorded
A quote that lives in a spreadsheet is a quote nobody else can pick up. When a prospect calls back while the producer is at an appointment, whoever answers should be able to see exactly where the quote stands. The EngageSuite360 New Policy Quoting Agent records every step in EngageSuite360, the CRM shaped for insurance agencies.
On the prospect's household or business record the team sees the intake answers, every follow-up question and reply, the carriers quoted and the comparison sent. The opportunity for the new policy shows its stage, from intake to quoted to bound or lost. The rater results stay in the rater, and when the policy binds it is set up in the agency management system as usual.
Every quote carries its next step in writing: "intake complete, submitted to rater," "prior carrier missing, asked prospect," "comparison sent, follow-up scheduled," "prospect chose recommended carrier, ready to bind." Next morning the producer opens EngageSuite360 and sees every open quote by stage and the prospects waiting on a call.
What your people do instead
Your producers talk through coverage with the young family buying their first home, explain why the recommended option fits, and answer the questions that decide a sale. Your account managers take care of existing policyholders. Nobody reads a VIN aloud over the phone. They spend the time on umbrella coverage, on the teenage driver joining the policy next year and on the questions a prospect did not know to ask.
That is the division of work. The New Policy Quoting Agent asks, follows up, validates, submits and compares. Your people give the advice and the trust that turn a quote into a policyholder for years.
One next step
See how EngageSuite360 records policyholders, households, policies and quotes in your agency's own terms, then decide which lines to quote this way first. Start with the CRM for insurance agencies.
Get the next one for insurance in your inbox.
I'm Franklin, the Insurance ambassador here. One useful piece a week for insurance owners, written for how the work actually happens — plus first access to the free EngageSuite360 CRM built for insurance. Unsubscribe any time.
Franklin replies from insurance@agentworksstudio.com. One email with the link — no list, no drip, unless you ask for the weekly letter. Or go straight there →