Your New Policy Quoting Agent Gets Every Prospect Intake Complete
The New Policy Quoting Agent in EngageSuite360 takes new business prep off your account manager — the person who today collects a prospect's risk details by phone, finds the gaps only when the comparative rater rejects the submission, re-keys it all, and then assembles a comparison spreadsheet that goes stale the moment a carrier moves its rate. The producer still gives the advice, but the quote reaches them complete.
What it takes off your plate
Ask an account manager about new business quoting and you'll hear: "The rater helps, but I'm still validating everything. The prospect gave me a driver's licence number but no violations history, the home's roof age is a guess, and one carrier wants something the others don't." Every missing field is another call to the prospect, another hour waiting, and another round through the rater.
Then comes the comparison. Premiums, deductibles, limits and endorsements from each carrier are copied into a spreadsheet, formatted and emailed. When a carrier updates a rate or the prospect changes a deductible, the spreadsheet is out of date. The prospect waits, and a prospect who waits often buys from whichever agency answered first.
What the New Policy Quoting Agent does, step by step
The New Policy Quoting Agent starts with the conversation with the prospect.
- It takes the request. Whether the prospect calls, emails or fills out the website form, the agent acknowledges the request promptly and explains what it needs.
- It runs a structured intake. The agent asks for the risk details the lines require — drivers, vehicles, property characteristics, prior carrier, loss history — in plain language, one topic at a time.
- It validates against carrier requirements. Before anything is rated, the agent checks the intake against what each appointed carrier needs and asks the prospect for anything missing.
- It chases the missing pieces. A prospect who hasn't sent a declarations page or a VIN gets a reminder, with a simple way to reply.
- It submits to the comparative rater. With a complete intake, the agent runs the quote through your rater and carrier portals.
- It builds the side-by-side. The agent prepares a professional comparison of premiums, limits, deductibles and endorsements, with the agency's recommendation highlighted and the reasons written out.
- It hands it to the producer. The producer reviews, adjusts and presents. Nothing is bound without them.
- It follows up. If the prospect hasn't responded to the proposal, the agent follows up once and books a time with the producer.
The New Policy Quoting Agent never binds coverage or gives coverage advice on its own. It prepares; your licensed producer advises.
Where the work is recorded
Every step is recorded in EngageSuite360 on the prospect's contact and household record: the intake, each document received, the carriers quoted, the comparison sent and the next step written down — "proposal sent, producer call booked Thursday," "awaiting prior declarations page." Each quote sits as an opportunity with its lines and carriers, ready to become a policy.
The quoting itself happens in your rater and management system, whether Applied Epic or HawkSoft, where the agent submits and retrieves.
When your producer opens EngageSuite360 in the morning, they see new prospects with complete intakes, proposals ready to review, and the prospects waiting on a call. Nobody is re-keying data. An agent that cannot record its results is only a chatbot; this one leaves a quote file your E&O reviewer would be glad to read.
What your people do instead
Your producer talks with the prospect about what they're protecting — the teenage driver, the new rental property, the business they're starting — and explains why the recommended carrier fits. Your account manager spends time on existing policyholders instead of re-keying a quote.
That conversation, not the spreadsheet, is why a household chooses an independent agent. The EngageSuite360 New Policy Quoting Agent keeps the intake, the rating and the follow-up moving so your people can advise.
For more on the rating side, read how agencies streamline multi-carrier quoting and work through carrier portals.
One next step
Set up EngageSuite360 for insurance — policyholders, households, policies and quotes shaped for an agency, with communications and the New Policy Quoting Agent built in — and let the next prospect's intake arrive complete.
Get the next one for insurance in your inbox.
I'm Franklin, the Insurance ambassador here. One useful piece a week for insurance owners, written for how the work actually happens — plus first access to the free EngageSuite360 CRM built for insurance. Unsubscribe any time.
Franklin replies from insurance@agentworksstudio.com. One email with the link — no list, no drip, unless you ask for the weekly letter. Or go straight there →